Customer Service

Question:
How long will it take for my order to arrive? 

Answer:
Shipping time depends on when you place your order. Shipping also depends on the method chosen - we have a 24 hour processing period for all orders. If your order fits all authorization criteria then your order will ship on time. All Overnight/2nd Day orders placed before 12pm PST will ship out the same day. All orders placed after 12pm PST should ship out the following business day.

Shipping Tips - PLEASE READ BEFORE ORDERING:

We DO NOT ship nor deliver on holidays or weekends.

Delivery times by shipping method are:
UPS Next Day Air -- the following business day
UPS 2nd Day Air -- 2 business days after the order is shipped
UPS Ground- 3-5 business days

UPS is the preferred method of shipment. Please call if other arrangements need to be made.

Question:
How can I cancel an order? 

Answer:
Once the order has been placed you cannot cancel the order from the website. You must contact customer service. If it has been more than 24 hours there is a good chance that your order has shipped. If it has, please contact customer service and we will help you through the return process.

For additional information please call Customer Service at 760.746.3273 between the hours of 9am-5pm PST, Monday through Friday. Should you call after hours, leave a message and we will return your call the next business day. 

Question:
How do I find out the status of my order? 
  
Answer:
Its easy, simply click on the "Login" button at the top of any meziere.com page. 

After logging in, click on the "Order History/Status" link and it will display the status of all your orders. 

Question:
When I am looking at my order history, what does “pending” mean? 

Answer:
Pending order status means that your order has been received in our system. It also means that it is currently in our warehouse being carefully picked and packaged to arrive to you in the best possible manner.   

Question:
Can I return or exchange an item?   

Answer:
It's easy to return an item to Meziere.com as we have a full satisfaction 30 day return policy on most items we sell (excluding sale items). 


If for some reason you'd like to make a return, just pack everything back up in the original packaging, excluding hardware, call for an RMA number, and mail the whole thing to: 

Meziere Enterprises Inc.
ATTN: Returns Department 
220 S. Hale Ave. 
Escondido, CA 92029 

To properly process the return you need to use the packing slip. If you don't have it, make sure you include a note with your name, address, email address, and order number (if available from the confirmation email), and the reason for your return. Upon approval, we will issue you a credit to your credit card. We only pay return shipping if the original shipment was damaged, defective or incorrect (wrong color, size, or style).

Questions? Comments? Contact us! 

By email: meziere@meziere.com or by phone: 760.746.3273 

Feel free to use any method you wish. We are here to help you!   

Question:
How do I update my registration information (name, address, credit card number, etc?) 

Answer:
To change your name, billing or shipping address, phone number, credit card information, username, or password, click on the " Login" icon at the top of the page. You'll be able to make all your changes there.

Question:
What happens if an item I purchased turns out to be out of stock? 

Answer:
Though highly unusual, sometimes we sell out of items pictured on the website. If an item you ordered is out-of-stock, we will notify you via e-mail or phone as soon as possible. We will give you an estimated time of shipment and you may decide to have us back order the item or not.